Release Notes

Health Check.

A guided assessment that captures multiple vitals and risk assessments in a single encounter – BMI, blood lipids, blood pressure, blood glucose, cardiovascular disease risk, AUSDRISK and diabetes status.

Add your pharmacy’s recommendations, which are included on the printed Health Check Report. Print it on your pharmacy letterhead to give to the customer or for them to share with their GP or another healthcare professional as part of a referral.

AIA Vitality Health Check.

AIA Vitality Health is available to TerryWhite Chemmart pharmacies. Complete the health check for AIA Vitality members and produce their AIA Vitality Health Check Patient Report.

Vitals recording services.

Vitals recording is now available as a set of dedicated, bookable services for individual readings:

• Blood Cholesterol Check
• Blood Glucose Check
• Blood Pressure Check
• Blood Glucose & Cholesterol Check
• HbA1c Test

The specific set of bookable services available may depend on your site or group's configuration. Additional vitals can also be recorded during these services where required, allowing you to capture multiple observations in a single encounter.

Record vitals during any service.

Record one or many vitals as part of any consultation or encounter, or add them directly to the customer’s profile. Readings are saved against the customer’s record, showing the latest value, trends over time and complete history in one place.

This lays the groundwork for expanded scope-of-practice consultations.

Available vitals include:

• Blood pressure
• Heart rate
• Temperature
• SpO₂
• Body weight
• Height
• BMI
• Waist circumference
• Body fat
• Blood glucose
• HbA1c
• Cholesterol

BMI is calculated automatically from recorded height and weight.

See a patient’s vitals in their profile.

Open the Vitals tab on any patient to see every vital at a glance – each shown as a card with its most recent reading and a mini trend, with the full history listed below and grouped by the encounter it was recorded in.

Service Encounter Report.

A new report in the Reports section shows completed service volumes by service type, including Health Checks and Absence from Work Certificates, so you can see activity at a glance.

Select the Search icon beside a service to view all encounters for that service within the selected date range.

Absence-from-work certificates.

Issue a certificate from a leave assessment. Complete a leave assessment and issue an absence-from-work certificate for personal or carer’s leave, single day or date range. The assessment is designed to support your professional obligations – capturing the customer’s informed consent and the pharmacist’s declaration.

Time-saver

Consultation templates for common presentations – cold & flu, gastroenteritis, headache/migraine, back pain, general illness – give you a ready-made starting point to fill in the details.

Print the certificate from the service. Once a leave assessment is completed, open the three-dot menu next to it on the service page and choose Print certificate. You can reprint it at any time.

Bright idea

Add your digital signature to Light once and it can apply to every absence-from-work certificate you print.

Small things that make a big difference.

• Time of service on vaccinations. Vaccination records now capture a time of service alongside the date. It’s a required field that pre-fills with the current time.
• Visual consistency across the app. Buttons, badges, table columns, and filter toggles now match across screens, including the claims card. No change to how anything works.

WA Free Flu eligibility.

WA Free Flu eligibility now matches the published program rules. Interstate and international visitors, and people without a Medicare card, aged 12–64 and not otherwise covered by the NIP, are now correctly recognised as eligible. The WA residential-address requirement has been removed.

Resources, the right funding, and a back button that behaves.

Plenty in this release – plus the usual round of smaller fixes and behind-the-scenes work. The big ones: resource management lands on the booking, and the vaccine funding type field gains a dedicated State Program option. And yes, the back button behaves itself now.

Resource management for existing bookings.

A booking’s resources are no longer fixed at creation. Open a booking, tap Resources, and assign, swap, or remove a resource – no need to delete and recreate the booking.

Walk through it in Managing resources on a booking.

New State Program vaccine funding type.

The funding type field on the vaccination encounter form now offers three options – NIP/Commonwealth, State Program, and Other – so you can record when a dose came from a state or territory program rather than folding it in with private stock. Recording state-supplied free flu (QLD Free Flu, NSW FluMist) as State Program keeps the claim routed to the right funder.

See Vaccine funding types for how the choice routes the claim.

Bug fixes.

The back button makes more sense now. Back now follows you throughout Light, so you don’t get stuck bouncing back and forth between two screens. 😅

State flu claiming edge cases. Tidied up a few edge cases in how state flu claims are evaluated, so eligible encounters land on the right claim more reliably.

Bookings flow updates.

A handful of changes that take friction out of creating, sending, and running bookings.

Vaccination Encounters.

The encounter screen now surfaces what the platform already knows before you submit, and offerings can pre-shape it for you.

Customers improvements.

Claims & Programs.

• Transient PPA failures are retried automatically. Intermittent PPA request failures (network blips, brief upstream errors) are now retried in the background, reducing noise and manual re-submission on claim batches.
• Duplicate PPA program registrations are deduped. PPA can register the same program type more than once against a single provider – for example, an old and a new CVCP registration. The platform now dedupes and uses the latest registration, so claim flows always reference the active record.

Small things that make a big difference.

• Sticky actions on the variants table. The actions column on the service variants table is now sticky, so the action buttons stay visible while you scroll across wide rows.
• Popovers and toasts polished! Availability popovers now behave consistently with the variant info popover (full dark on light, light on dark) instead of borrowing tooltip styling. Toasts are easier to read, reuse the status-badge palette, and stack their action more neatly.

Bookings workflow updates.

Supporting you with how you manage bookings on the day.

Resend a booking confirmation or prescreener on demand (email only). From the booking detail page, you can now manually trigger booking events. If a patient didn’t get the confirmation, or didn’t complete the prescreener before they arrived, resend it directly so they can pick it up on the spot.

Bulk print prescreeners for the day from the Dashboard. Print prescreener forms in bulk, pre-filled with each booking’s customer details. Got 100 bookings lined up for tomorrow’s flu clinic? Print every prescreener in one go from the Dashboard, already labelled with the right patient on each.

Shoutout to TerryWhite Chemmart Coffs Harbour for the bulk prescreener print idea.

Claims screen: choose what you see.

In the Claims screen, you can now pick which columns appear and see the vaccine name directly in the table. Sticky actions keep the service, vaccine, and key actions in view on smaller screens, so you never lose sight of what matters.

Set up the Claims screen the way you want!

Small things that make a big difference.

• Adding a new customer? Hints catch issues on the spot. Validation hints now appear right next to the field on the step where they apply, so you can fix anything missing before moving on.
• Walk-in prescreener forms now last a full hour on the kiosk. More time for patients to fill them out and a buffer for those who arrive a bit late – useful when running short booking durations (5-minute slots, for example), where the form would previously expire before the patient finished.
• Calendar dates respect your pharmacy’s timezone.
• Help panel links open the right article.
• Light login screens polished!

Queensland Free Flu Program — setup for claiming & invoicing available.

Claims from 1 May onwards will be included in the next batch run on 15 May – we’ll let you know if this changes.

For Pilot sites – we’ll work with you directly on claims from the pilot start date through to the end of April.

Claims are processed by Queensland Health – please contact them directly with any questions about your claim.

To set this up, head to Settings › Programs – read the agreement and program rules, provide your consent, and complete the required information to enrol into the program.

NSW Free FluMist Program — setup for claiming available.

Light reports the total number of eligible FluMist claims sitting as Ready to Pharmacy Brands Australia (PBA) – for any questions, contact the Light Support Team.

To set this up, head to Settings › Programs – read the agreement and program rules, provide your consent, and complete the required information to enrol into the program.

Bookings improvements.

• More customer details shown when a patient match is found. When a match is found, you now see additional details before you proceed – making it easier to confirm you have the right person, especially when names are common or a patient has booked under slightly different details before.
• Customer-less booking links now go straight to patient registration. The QR code and booking link now take the patient to a registration form to fill in their own details. After submitting, they continue through any required forms and finish on the confirmation screen – the customer record is attached to the booking automatically.

Bug fixes.

A handful of smaller fixes have gone out in this release covering:

• AIR claim Submitted status accuracy
• Vaccine Count report date alignment
• Customer name handling
• Dashboard week-ahead totals

What’s on the horizon.

Vaccination updates.

Claim status update – Skipped is now Ineligible. The Skipped claim status has been renamed to Ineligible to better reflect what it means – the claim was evaluated but did not meet the eligibility criteria.

Removed is a new claim status. You can now remove a claim and provide a reason when it is no longer valid. Removal is not available once a claim has been Accepted or Submitted to the funder.

Pin your immuniser. You can now pin the immuniser field so it carries through to each encounter automatically. Ideal for busy flu clinic days where the same immuniser is recording back to back.

Shoutout to TerryWhite Chemmart Carina Day and Night for this one.

Find patients from your records or the Australian Immunisation Register.

When adding a booking or service, customer search now returns both your existing customers and patients found in AIR – reducing duplicate records and saving time for returning patients.

Note: AIR results will only appear if your site has AIR enabled. Once the Dispense integration is complete, dispense records will be added as another source for finding patients.

Kiosk improvements.

• Send a form directly to a kiosk in the consult room from the service detail page.
• Clear confirmation screen for patients. After submitting their last form, patients see a confirmation with an automatic countdown back to the kiosk home – the kiosk resets itself between customers.
• Busy kiosks are clearly flagged so another customer's session isn't interrupted.

Small things that make a big difference.

• Dashboard – bookings and services for the week ahead. The dashboard now shows bookings and walk-in services together for the next 7 days, sorted by start time. A starting point – more dashboard improvements to come.
• Voucher management when changing services on a booking. Feedback is provided when changing a vouchered service on a booking if the new service is not eligible and the voucher will not carry over.

Vaccination updates.

Light is ready for Respiratory Syncytial Virus (RSV) NIPVIP claiming through PPA from 15 May 2026. Following the government announcement, RSV vaccinations for older Australians administered with AREXVY will be covered under NIPVIP from 15 May. From that date, RSV NIPVIP claiming will work automatically – no action needed on your end.

Claim re-evaluation now available. You can now re-evaluate claims on a vaccination service – Light will attempt to create missing claims, reopen skipped claims that are now eligible, and remove claims that no longer apply. You can edit the vaccination encounter and resubmit.

Vaccine Count report. See how many vaccinations were recorded, grouped by antigen, across a selected date range. Export to CSV or print. Find it in the new Reports section.

Print Immunisation Statement. A patient-friendly Immunisation Statement can now be printed directly from a completed vaccination encounter. If multiple vaccines were given in the same encounter, they all appear together on a single statement.

NSW Free Intranasal (Limited) eligibility now evaluated at the point of vaccination.

When you record a Vaccination encounter with FluMist® for a NSW resident aged 2, 3, or 4, Light will check the patient against the program’s eligibility criteria and, where they qualify, create a claim. This is foundation work ahead of the NSW Free Intranasal (Limited) program going live in Light.

Heads up: These claims will show as Ready in your Claims screen, but Light won’t submit them yet.

Small things that make a big difference.

• Mobile number field placeholder removed. The example number previously shown in the mobile number field on the public booking site has been removed.
• ATSI status now saves properly on the patient record.

Claims screen updates.

• Filter by date. Filter claims by created or submitted date to help track and reconcile your claims.
• Filter by CVCP (COVID-19) within the date filter.
• Tap a status card to filter the table. Tap again to clear.
  Shoutout to TerryWhite Chemmart Coffs Harbour for this one.
• Hover over statuses in the top bar for explanations of what each one means.
• Scroll through pages of claims. No more one-page limit.

AIR-only reminder when adding a vaccination from a customer’s profile.

When you tap Add on a customer’s Immunisation History, a reminder now appears: this records directly to AIR only and does not go through PPA or State-funded claiming.

Small things that make a big difference.

• Non-NIP vaccine funding type now defaults to Other.
• More suburbs available on public bookings.
• Calendar agenda view scrolls again.

Highlighted from the vaccination pilot.

• Immunisation history panel auto-displays in vaccination encounters. When you open a vaccination encounter, the immunisation history panel opens automatically so you always have the patient’s history in view.
• New encounter panel layout. Panels for immunisation history, notes, and patient profile can now be used side by side on wider screens, and open as sheets on mobile — without hiding the encounter form behind them.
• Month/year input improved. Date fields that only need month and year — such as vaccine expiry and Medicare expiry — now have a smarter input. It auto-inserts the slash, pads single digit months, and accepts short year formats.
• 

  You can enter 0427 but it will display as 04/2027

• PPA claim amending improved. Skipped PPA claims that can be amended are available to edit. Claims with no available data to amend are indicated (edit action is disabled).
• Claim type now visible on the service claims card. A Type column has been added to the claims card on the service detail page — so you can see at a glance whether a claim is CVCP, NIPVIP, or an AIR encounter.
• 
• Medicare expiry now shows correctly across the platform. The expiry date now appears consistently in MM/YYYY format across customer profiles, booking summaries, run sheets, and encounter pages.

Small things that make a big difference.

• Table sorting. You can now sort tables across the platform — Bookings, Customers, Users, Claims and more — by clicking any sortable column header.
• Continued optimisation across public booking lookups.

COVID-19 (CVCP) Program claiming now available.

COVID-19 Vaccination in Community Pharmacy (CVCP) Program claiming via the Pharmacy Programs Administrator is now available. Submit CVCP claims directly from Light after recording a vaccination encounter.

Light automatically evaluates whether a CVCP claim can be made and prepares it for submission. You will still need to review and declare.

When selecting a COVID-19 vaccine such as Comirnaty LP.8.1, the vaccine funding type will automatically populate as ‘Other’ and the claim will be evaluated on completion.

Note: Existing COVID-19 encounters recorded before this release will not be automatically submitted for PPA claiming. We are building a reevaluation tool to support this — we’ll let you know when it’s ready.

Improvements across Vaccination Encounters.

• Default vaccine management. Configure which vaccines your site stocks so only relevant vaccines appear when recording.
• Automatic vaccine filtering. Only vaccines valid for the selected date are shown.
• Eligibility warnings. Alerts when a patient's age falls outside the recommended range for a selected vaccine.
• Dynamic required fields. Batch and route fields become mandatory based on the selected vaccine.
• Accept and confirm workflow. Review and resubmit pended encounters.

Small things that make a big difference.

• Additional pharmacy payment details. Further payment details can now be configured in the platform — in readiness for claimable and funded programs.
• Address autocomplete improved. The address search on the public booking site now provides better suggestions and clearer validation feedback.
• 1-minute booking durations now supported. Services can now be set to a 1-minute duration where needed.
• Lookup search improved. Filtering in lookup fields is now more accurate — for example, search by immuniser initials to find yourself quickly.
• Detail panels now consistent. Various detail panels across the platform have been aligned for a more consistent experience.

Under the hood — faster and smoother.

• Continued optimisation work. Ongoing improvements across availability, holds, and public booking lookups.

Highlighted from the vaccination pilot.

• AIR patient address handling fixed. An issue where AIR was not correctly reading a patient's address when identifying them has been resolved.
• PPA response handling improved. Reduces the chance of unexpected claim behaviour.
• Customer age now shows on the encounter page. Age is displayed directly in the encounter so you don't need to jump to the patient profile to confirm it.

Small things that make a big difference.

• Encounter shortcut added to the booking page. You can now jump directly into the encounter from the booking page without extra navigation.
• Calendar drag snapping improved. Dragging bookings on the calendar now snaps more accurately to time slots.
• Site address now visible in settings. Your pharmacy's site address is now displayed on the settings page.
• Booking QR action restored. The QR code action in the service offerings list was missing — now restored.
• Future date of birth now blocked. Patients can no longer provide a date of birth in the future.
• Group bookings setting now saves correctly. Disabling group bookings on a service was reverting back after saving — now fixed.

Under the hood — faster and smoother.

• Services load faster. Behind-the-scenes caching improvements mean service search results return more quickly — less waiting, more time with patients.
• Booking availability is more responsive. A rebuilt availability system means the calendar and booking flow load faster and more reliably under real clinic load.

Customer service notes.

Staff can now add notes against a service for a customer — useful for internal context that doesn't fit anywhere else.

Manage vouchers on existing bookings.

Vouchers can now be managed on existing bookings. Add or edit vouchers on a booking after it's been created, not just at the point of booking.

Small things that make a big difference.

• Customer name now appears in the service list. Makes it easier to see who a service belongs to at a glance.
• PPA login failures now show a clear error. If something goes wrong with the PPA sign-on, the app now shows a proper error message.
• AIR authorisation warning added. If AIR authorisation is still pending on a PRODA card, a visible warning now shows so it doesn't get missed.
• Booking details now show customer address.

Bug fixes.

• Voucher codes now work even with accidental spaces.
• Public booking calendar fixed. The back/forward navigation on the date selector now works correctly.

Connect to PPA.

Light now connects to the Pharmacy Programs Administrator. Once set up, you can submit PPA claims for eligible encounters — directly from Light.

Head to Settings → Integrations, enter your PPA credentials, and you're good to go.

Light looks different. Here's why.

We've updated the Light interface. It's live — you'll see the changes next time you log in.

The layout is more structured and puts more context in front of you. Your bookings, your patients, your consult — all laid out clearly so you spend less time looking for things and more time on the clinical work.

Here's how it's organised:

• Left — main navigation. Bookings, patients, settings — everything you need to move around the platform.
• Middle — your consult workspace. The encounter view guides you through the consult in sequence, with headings that expand and collapse to keep focus on what's in front of you. Colour cues tell you what's done and what still needs attention.
• Right — actions close at hand. Notes, files, and more. It's also where we're laying the groundwork for clinical resources and contextual guidance — including AI assistance — as Light grows.

The new layout uses the full width of your screen — the same thinking behind the practice management systems that GPs and clinicians have relied on for years.

Hundreds of pharmacists saw it at APP Conference and gave us the tick of approval. We're excited for you to start using it.

Get ready for vaccination recording — set up AIR now.

Vaccination recording is coming to Light. To be ready when it lands, connect Light to the Australian Immunisation Register now. It takes a few minutes and you only do it once.

Jump into Settings → Integrations to get set up.

Take a sneak peek at vaccination recording.

Take a look at the full vaccination journey — from walk-in to post-visit care — so you know what to expect.

Pairing a kiosk takes seconds.

We showed this at APP Conference and the response was overwhelming. Any tablet or device with a browser can run the Light kiosk — no app install, no hardware requirements. Help ease your flu clinic and queue — patients can check in, look up a booking, or start a walk-in from the waiting room.